ROI Solutions

  • The Mens Wearhouse - Appointment Setter

    Job Locations US-UT-American Fork
    Posted Date 2 weeks ago(1/3/2019 5:36 PM)
    # of Openings
  • Overview

    The position is for a candidate that has skill in outbound calling and appointment setting. The TMW group has a department that sets appointments for Tuxido Fitting and Rental. We need enthusiastic, motivated, service-minded individual to join our team as a Customer Service/ Appointment setting Representative. The representative will respond to customer contact received via telephone, consistently ensuring quality service and compliance.


    Outbound Call Representative


    • Background in a customer focused role required
    • Previous experience working within a CRM system preferred
    • Punctual, dependable and reliable, with the willingness and ability to follow a strict attendance policy
    • Motivated to perform repetitive actions with a strong work ethic, follow up and relationship building skills
    • Well-developed problem analysis skills, with a proven ability to make quick and effective decisions independently
    • Ability to handle sensitive and confidential information and situation
    • Ability to gather and summarize data, find solutions, and prioritize work
    • Strong organizational, planning, and time management skills
    • Ability to handle multiple functions at one time while paying strict attention to detail and deadlines
    • Demonstrated ability to pay strict attention to detail in composing, typing and proofing materials
    • Unquestionable integrity and a team player.
    • Consistently demonstrate poise, tact and diplomacy
    • Extensive command of the English language and superior grammar and creative writing skills
    • Efficient and effective interpersonal, verbal and written communication and listening skills
    • Proficient use of Microsoft Office programs including Word, Excel and Outlook a plus
    • Ability to adapt to a fast-paced and changing work environment (i.e. increased hours, work volume, etc.)
    • Professional manner, appearance and dress


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